Frequently Asked Questions

What can I send in?
You can ship any material containing Silver. That includes used, unwanted or broken: Sterling Silver Jewelry, Silver Coins, Silverware, Silver bars .999, Ingots, Sterling Silver Flatware, Sterling Silver Tea Sets, Sterling Silver Serving Pieces, Silver Flake, Silver Paint, Silver Sludge, Silver Epoxy, Silver Solder and anything else you have that you believe may contain Silver. If you’re not sure of something, either mail it to us and let our experts make the determination or give us a call and we may be able to help you over the phone.
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Do you purchase Silver Plated Items?

No. We do not purchase silver plated items, please do not send silver plated items.

How do I know whether or not what I have is Silver or Sterling Silver?

Usually real silver has a “hallmark.” Search for a marking that either reads “925” or “800” or “Sterling” or “SS” (you may need to use a magnifying glass). If your material doesn’t have any of these markings but you think it may contain silver, send it in and let our experts take a look at it. As long as it is NOT Silver Plated, we can purchase it.

Do you purchase broken or cracked material?

Yes. As long as it contains silver we will pay you for it. The material’s value is based on its weight and purity — not condition.

I need help shipping my material to you.

Contact us at 1-866-300-6360 and we’ll walk you through the procedure.

Where is my material going and how long will it take to get there?

Your material will be shipped to our corporate office at:

CFS-USA
6 Perry Dr.
Foxboro, MA 02035

The material takes FedEx approximately 2-5 business days to deliver to our facility depending upon where you live in North America. However, once it arrives, our experts will immediately appraise your items and send you an offer electronically within 24 hours.

If I’m unhappy with my offer, will it cost me anything to get my material back?

Absolutely not. This is a zero-risk, no obligation appraisal. If you deny our offer we’ll return your item(s) to you free of charge without any hassle.

What forms of payment do you offer?

Currently we offer instant payments via PayPal and check. And bank wires for offers over $25,000.00.

How do I know my material is safe and secure? What about when it gets to your refinery?

All all of our shipments are insured up to $5,000.00 USD by Jeweler’s Mutual Insurance. You can also track your shipment every step of the way online throughout the process. Once your shipment arrives it is monitored by closed-circuit security cameras.

Do you also buy gold and diamonds?

Yes. You can ship us any material containing gold, platinum or silver and diamonds we will make you an offer for all of it. That includes anklets, bracelets, brooches, chains, charms, clasps, coins, dental scrap (Gold or Silver), earrings, gold solder, ingots, links, necklaces, nuggets, pendants, pins, rings, shot, watches & bands, wire (Gold or Platinum) & EVERYTHING ELSE! All Karats Accepted: 8k 9k 10k 14k 15k 18k 22k 24k. And if you’re not sure of something, either mail it to us and let our experts make the determination or give us a call and we may be able to help you over the phone.